In order to meet this challenge, 3 started a project with the following goals:

• Implementation of complex workflows for Activation, Tariff Changes, Post Sales Activities ect. while dramatically improving   time-to-market (lead time reduction to a few days) for the future
  
  
• Real-time processing of service orders with a first time error rate < 1% and instant error handling capabilities to improve customer experience
  
  
• Maximum transparency for transaction handling for business and IT operations regarding the status of technical orders supporting business-critical processes
  
  
• Improved error resolution by globally-implemented intelligent error-handling mechanisms and by implementing logic to avoid conflicting service orders
  
  
• Massive improvement in high volume processing capabilities to cope with service peaks like shop hours, Christmas sales period, sales promotions
  
  
• Reduction of operational costs by reduction of business and technical operational activities by 50%, and know-how gain on system to be achievable within a few days.

In short, the new architecture had to be: faster, fault-tolerant, more reliable, and much cheaper, with the operational savings representing long-term value to 3!

The results exceeded all expectations.